HostHE Cloud web hosting Services to clients worldwide, and we have a responsibility to protect each client and to provide the best Services available. All clients of HostHE Cloud are subject to accept the following terms of Service:

Payments

You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 10 days before the renew date of Hosting services and 30 days before for domain renewal. HostHE provides 5 days grace period after the renew date. If the invoice is not paid within the 3 days grace period HostHE will temporary suspend services until the invoice is paid in full. HostHE will notify you upon Invoice generation via SMS (Only for India) and E-mail.

We accept payments via Razorpay, Paytm and Stripe payment gateway for Indian clients while we have PayPal and Stripe for clients outside India. We do not accept payments from paypal accounts which are not verified.

Service Activation

1. Order verification: If our system detects issue with your payment, we will contact you with steps and details to complete the verification process.
2. Domain activation: HostHE provides instant activation/registration for every domain purchased. We do not provide premium domains, if any domain which shows available and is premium will not be registered.
3. Shared hosting activation: HostHE provides instant account activation for our shared hosting plans.
4. Cloud servers: Servers are instantly activated upon deploying from HostHE cloud console.
5. Every account may take more time to be activated if it fails the initial verification. If this happens, we will contact with more details to complete the verification.

Service Cancellation

Cancellation requests need to be placed from your client area by clicking on My services, then on Manage and then on the Request cancellation button. HostHE will not аccept cancellation requests via email and you will be billed again for the Services until a legitimate cancellation request is placed.

No cancellation or refund for domains, service license(s) and other addons.

If your domain was registered with HostHE and has expired, but you wish to recover the domain, HostHE may be able to recover the domain if it is still within the redemption period. To recover a domain name that has expired but which is still within the redemption period, the customer has to pay a redemption fee. Please note that this domain redemption fee does not include the registration price of the domain that will still need to be paid to register the domain for the next year. 

Service Termination

Shared hosting: Accounts that are 30 days past due will be automatically deleted from our servers. No backups will be provided.

WordPress hosting: Accounts that are 30 days past due will be automatically deleted from our servers. No backups will be provided.

Cloud servers: – If you have no backup for your VPS or dedicated server, we will not be able to provide you a backup by any circumstances.

Service Backups

HostHE takes backups thrice a week for all Shared hosting plans. Your use of our backups is at your sole risk. We do not charge to restore / give backup. HostHE is not responsible for the data residing on your account.

HostHE does not provide backups for the Cloud or Storage servers.

Banned Scripts

The following scripts are banned from use on our servers and may not be uploaded or run. Reasons for banning them include adverse effects on server load, invitations to hackers/spammers/criminal activity, etc.

• IRC egg drops
• Proxy servers
• Mail bombers
• Anonymous mailers
• IP spoofers
• Port scanners
• Hivemail
• Telnet or SSH Access Scripts
• Nph-proxy (and other scripts what operates like proxy)
• UBB (Ultimate Bulletin Board, all versions)
• cgi
• PhpShell
• cgi, FormMail.pl from Matt’s Script Archive are not allowed.
• Torrents
• Phishing
• Pornography

Nulled Scripts, Plugins, Themes

We strictly not allow any type of nulled content including nulled plugins, themes or any script which is pirated or nulled in our servers. If we find any site invovled in using nulled content we will be forced to suspend / terminate your account without refund.

Note: Using nulled scripts may result in hack of your site and break down your site security, in this case we will not be responsible from any point!

If your account gets suspended three times due to any of the above scripts, we will be forced to suspend/terminate your account without refund.

Service Monitoring

Shared hosting: We monitor our shared hosting servers 24/7/365 days a year.

Cloud servers: We provide monitoring for the cloud servers which can be ordered as addon with your cloud servers and additional fee will be applied. If we detect anyissues we will open a ticket with detailed explanation of the problem.

Data Migration

We provide free migration for the accounts which use cPanel. If something is wrong with the account after the move and it wasn’t moved correctly it is your responsibility to fix it. If you don’t provide root access to the remote server from which we have to transfer your accounts, we can transfer for free up to 25 accounts per service. For every other account over 25, we will charge you extra depending on disk usage.

Additional IP

We provide additional IP addresses for our Cloud servers. HostHE provides dedicated IP for shared hosting. We can provide up to 10 IP addresses per Cloud server, and we may require additional information for what the IP addresses will be used.

Additional IP address used to send spam will be suspended immediately.

Server Uptime

HostHE provides 99.9% uptime (The required updates and the hardware maintenance are not counted as downtime. We will inform you before every update or maintenance of our services)

Changes in Terms of Service

HostHE may without advance notice change this Agreement from time to time, and will do so by posting the new Agreement on the HostHE web site in place of the old. Customer agrees to visit the terms of service regularly for updates.